I've got a problem with my delivery.

Not to worry, we're here to help! 

We partner with DPD to deliver your fresh box of KatKin. We always suggest making sure your safe space details are as accurate as possible when your box is on its way. You can manage this in DPD's own app, or by following the link in your upcoming order message the day before your delivery. 

If your box was delayed en route, or the driver left your box in the wrong spot and you're unable to retrieve it, please email us at meow@katkin.com with as much information as possible, including:

- the date your delivery arrived, or was scheduled to
- your postcode and name on your account
- tracking number if available
- any photos of the delivery, or screenshots of the photos provided by DPD

Our team of cat experts will make sure your cat doesn't go without their food and raise the experience with DPD to prevent issues like this happening in the future.

Due to the nature of our deliveries - fresh, frozen meals tailored to your cat's needs - we can not guarantee a refund if the delivery is refused at the door. We always send an upcoming order reminder four days before delivery so you can prepare or delay your box's arrival. If you haven't received these notifications, pop us an email and we'll get it sorted with you as best we can.

For questions or concerns relating to DPD, you can track parcels, make changes, and contact them here.